Return & Refund Policy
Eligible order issues are handled quickly, professionally, and transparently.
Last updated: January 1, 2026Customer Satisfaction Matters
At Axiogenex, customer satisfaction is a priority. If an order does not arrive, or if it arrives damaged or defective, we will work with you promptly to resolve the issue through a replacement or full refund, depending on the circumstances.
Order Not Received
Eligible if tracking shows no delivery or the shipment is confirmed lost in transit.
Arrived Damaged
Contact us with clear photos if the package or product is visibly damaged upon delivery.
Defective Product
Eligible if the item is defective upon arrival or does not match the order.
What To Include
- Order number
- Delivery address confirmation
- Brief description of the issue
- Photos for damaged or defective claims
- Tracking information, if available
Reshipment At No Additional Cost
If approved, we may reship the same item at no additional cost.
Refund To Original Payment Method
If approved, the refund will be issued to the original payment method.
Need Assistance?
Email us and include your order number in the subject line.
[email protected]